Last Updated: December 2024

At WHYSUPPS, we recognise and respect the importance of your privacy. This Privacy Policy explains how we gather, use, and protect your personal information when you interact with our website. By using our website, you agree to the terms outlined in this Privacy Policy. Please note the website and services provided by WHYSUPPS are not designed for use by children.

This policy governs how we collect and process the personal data of users (referred to as “User” or “you”) in relation to our services.

Data Protection Compliance

WHYSUPPS processes personal data in accordance with data protection laws in South Australia.

Account Registration

While registration on our website is optional, it enables a quicker and smoother experience when using our services. To register, users are required to provide basic information such as their name, email address, and password. Registration is available to individuals aged 15 or older. The information collected during registration helps us offer a personalised shopping experience and allows access to exclusive content. Your contact details will also be used for order-related updates and to inform you of promotions, sales, and news unless you opt out. It is your responsibility to maintain the confidentiality of your account information and password.

Information We Collect

We collect different types of information depending on how you interact with our website:

Information You Provide: You may provide us with information when you create an account, make a purchase, sign up for newsletters, participate in surveys or promotions, or communicate with us through email, chat, or social media. This could include personal details like your name, email, phone number, date of birth, purchase history, location, and payment information (handled by payment processors).

Information from Other Sources: We may receive additional data from external sources, including social media platforms, analytics partners, or data brokers. This can include demographic details like household size or income.

Automatic Data Collection: Our systems automatically record information such as device type, IP address, browser type, and browsing patterns when you visit our website. We also use cookies to enhance your experience.

How We Use Your Information

We use your information for various purposes:

To fulfil orders, manage your account, and optimise your experience.

To send you updates and marketing materials, provided you've consented or made a purchase from us.

To analyse and improve our services, perform research, and offer personalised recommendations.

For identity verification, fraud prevention, and compliance with legal requirements.

We do not sell your personal data to third parties without your consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made to how we collect, use, or share your data, we will notify you by email or post a notice on our website. Changes will take effect either 30 days after email notification or 30 days after being posted on our website, whichever comes first. Please ensure your email address is up to date so you can receive these notifications.

Data Security

We prioritise the security of your personal data. We take reasonable measures to protect your information, including using secure encryption for transactions and monitoring our systems for vulnerabilities.

Retention of Your Data

We retain your data if your account is active or for as long as necessary to address any issues or claims. You may request that your data be deleted under certain conditions. After you stop using our services, we may keep your information in an aggregated and anonymous form for analytical purposes.

Sharing Your Information

Your personal information will not be shared with third parties without your consent, except in cases of corporate mergers or acquisitions or as required by law.

External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.

Access and Management of Your Information

You can access, update, or delete the personal information you have provided by following the instructions on our website or by contacting us directly.

Contact Information

For any questions or concerns regarding this Privacy Policy, please reach out to us:

Email: ford@whysupps.com.au

Address: 34 Patterson Street, Whyalla, South Australia, 5600

General inquiries: 0466 176 622

Policy Updates

We reserve the right to amend this Privacy Policy at any time. Any updates will be posted here and, if necessary, communicated via email. Please check back regularly to stay informed of any changes.